RETURNS & REFUNDS

All products sold by VELA PAPER CO. are digital products delivered electronically via email. Due to the intangible nature of digital files and the immediate access provided upon purchase, all sales are final.

NO RETURNS OR REFUNDS

We do not accept returns, offer refunds, exchanges, or cancellations once an order has been placed and the digital files have been delivered.

EMAIL ACCURACY

Customers are responsible for ensuring that all order details - including email address provided as well as the selected product - are entered accurately at checkout. We encourage customers to carefully review all product details and contact us with any questions prior to making a purchase. VELA PAPER CO. is not responsible for issues resulting from incorrect information provided at the time of purchase.

NOTE

That said, we genuinely care about your experience. If you encounter any technical issues with your download, receive the incorrect file, or are unable to access your purchase, please contact us. We are happy to review the issue and provide assistance where appropriate.

By completing a purchase from VELA PAPER CO., you acknowledge and agree to this Return & Refund Policy.